"Capt. Del" <cptdel.TakeThisOut@gmail.com> wrote in message
news:1194828519.264173.271540@19g2000hsx.googlegroups.com...
> My recent incident with British Airways is outrages and I'm sure it
> must be criminal.
>
> I couldn't make the flight on a non-refundable ticket from Miami to
> London . $696
> I was a "No Show", and expected to loose the money.
>
> When discussing my options with B.A. I was informed that my only other
> choice was a full fare ticket, $1,400.
> Never once was I informed that I was entitled to a refund on the tax
> portion of the un-used ticket.
>
> It wasn't until I researched that I discovered that I was entitled to
> a refund on the tax portion of the unused ticket, $327 and had to
> fight my way through their system to claim it.
> Minus the outrages $20 service fee of course, and the fact that I will
> have to wait six weeks for it to be processed, plus loosing the return
> portion of the ticket, value $266
>
> My complaint is that I think this is a deliberate policy by B.A, not
> to inform the public that they are entitled to this refund. If I
> hadn't have researched I wouldn't have known.
> I think this is deliberately deceitful, underhanded and defiantly not
> honest trading. If it's in the small print I still haven't found it.
>
> It should be printed on the ticket and clearly stated as is their "non
> refundable" policy, or even automatically refunded without having to
> ask.
>
> Exactly how much money is being stolen by B.A. from un-informed
> travelers?
> As an observation, "It's my money", not B.A.s, they are merely acting
> as tax collectors and have no right to keep it.
>
> It would be interesting to see on their accounting how this money is
> justified and itemized seeing as they pay the taxes on an actual
> "passengers traveled" and not "passengers booked" basis.
>
> If you are a "NO SHOW" demand a refund of the tax portion of your
> ticket!
>
> Full details of the booking available if you would like them.
The fees, I can undersand, as it's your fault you cancelled. The amount,
however, I wonder how they justify it. There's a case to be made that the
airlines should be subject to the same rules as the banks now are, in that
"penalties" should reflect their actual costs, and not just be a way of
making money.
What is unjustifiable is the 60 day wait. This is obviously a deliberate
policy so they can keep your money and earn interest on it. To you, the loss
of interest on $300 for 2 months is not huge, and not worth pursuing.
Multiply by all such transactions they do each year, and the amounts are
significant. I had the same when I ordered, and then cancelled, a call-out
from Comet. On ordering, they deducted the money from my credit card the
next day. On cancelling, I was told it would take 28 days. They couldn't
come up with an explanation as to why it should take so long, but the reason
was obvious.
And the other BA scam (and probably true for all airlines) is their
vouchers. I had to hastily rearrange my itinerary after September 11, on a
fully flexible ticket. They issued a credit voucher for a few hundred
pounds, which was valid for only a year. I ended up not using it in that
time, so does that mean they pocket that money for themselves with no
recourse for me? I thought the Sales of Goods Act said that you can't take
money and not provide a service, which is what they have basically done.
>> Stay informed about: British Airways, "No Show" Rip off 
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