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Since: Dec 04, 2007
Posts: 2
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(Msg. 1) Posted: Sat Dec 29, 2007 11:48 am
Post subject: Ticket Refund under EU Legislation
Archived from groups: alt>travel>uk>air (more info?)
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If anybody finds this post among the mad MI5 posters rants could anybody
give me a bit of advice on the EU legislation regarding compensation for
cancelled flights.
Basically I was booked on a BA flight from London City Airport to Madrid
back in July. The flight was eventually cancelled and we were offered a
flight leaving about 6 or 7 hours later via Zurich or the same one the next
day. We took the second option.
I was told I was entitled to compensation from BA for this cancellation
within 90 days. However, 6 months later I have not had much luck. BA say
they are looking into it and eventually sent £50 flight vouchers the other
day which was pretty good but say their EU Compliance department is dealing
with the issue and they seem impossible to contact.
Has anybody else had experience of this legislation? I must say, BA never
mentioned it when the flight was first cancelled and have ignored all but my
last letter concerning this..
It seems pretty straightforward. If I'm barking up the wrong tree I wish
they would just say so. If they are bound by the EU legislation surely they
should just comply...
DC |
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Since: May 20, 2007
Posts: 96
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(Msg. 2) Posted: Sat Dec 29, 2007 1:48 pm
Post subject: Re: Ticket Refund under EU Legislation [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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"newsgroups" <dcoster.RemoveThis@fsmail.net> wrote in message
news:47766e3c$0$8426$db0fefd9@news.zen.co.uk...
> If anybody finds this post among the mad MI5 posters rants could anybody
> give me a bit of advice on the EU legislation regarding compensation for
> cancelled flights.
>
> Basically I was booked on a BA flight from London City Airport to Madrid
> back in July. The flight was eventually cancelled and we were offered a
> flight leaving about 6 or 7 hours later via Zurich or the same one the
> next day. We took the second option.
>
> I was told I was entitled to compensation from BA for this cancellation
> within 90 days. However, 6 months later I have not had much luck. BA say
> they are looking into it and eventually sent £50 flight vouchers the other
> day which was pretty good but say their EU Compliance department is
> dealing with the issue and they seem impossible to contact.
>
> Has anybody else had experience of this legislation? I must say, BA never
> mentioned it when the flight was first cancelled and have ignored all but
> my last letter concerning this..
>
> It seems pretty straightforward. If I'm barking up the wrong tree I wish
> they would just say so. If they are bound by the EU legislation surely
> they should just comply...
>
> DC
>
The legislation is flawed. I get the impression BA started out trying to
comply while some other airlines effectively ignored it. I think you need
to read the appropriate documentation
http://ec.europa.eu/transport/air_portal/passenger_rights/information_en.htm
then, if you believe it applies, write to BA saying why you believe it
apaplies and what compensation you believe you are entitled to. Before you
send it read it, edit it, get it to less than one page and be polite!.
Don't take their first offer. |
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External
Since: Dec 29, 2007
Posts: 3
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(Msg. 3) Posted: Sat Dec 29, 2007 3:47 pm
Post subject: Re: Ticket Refund under EU Legislation [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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It's not easy wading through all that guff, is it...
"Graham Harrison" <edward.obvious.harrison1 DeleteThis @btinternet.obvious.com> wrote in
message news:_PudnYzw8tAyF-vanZ2dnUVZ8taknZ2d@bt.com...
>
> "newsgroups" <dcoster DeleteThis @fsmail.net> wrote in message
> news:47766e3c$0$8426$db0fefd9@news.zen.co.uk...
>> If anybody finds this post among the mad MI5 posters rants could anybody
>> give me a bit of advice on the EU legislation regarding compensation for
>> cancelled flights.
>>
>> Basically I was booked on a BA flight from London City Airport to Madrid
>> back in July. The flight was eventually cancelled and we were offered a
>> flight leaving about 6 or 7 hours later via Zurich or the same one the
>> next day. We took the second option.
>>
>> I was told I was entitled to compensation from BA for this cancellation
>> within 90 days. However, 6 months later I have not had much luck. BA say
>> they are looking into it and eventually sent £50 flight vouchers the
>> other day which was pretty good but say their EU Compliance department is
>> dealing with the issue and they seem impossible to contact.
>>
>> Has anybody else had experience of this legislation? I must say, BA never
>> mentioned it when the flight was first cancelled and have ignored all but
>> my last letter concerning this..
>>
>> It seems pretty straightforward. If I'm barking up the wrong tree I wish
>> they would just say so. If they are bound by the EU legislation surely
>> they should just comply...
>>
>> DC
>>
>
> The legislation is flawed. I get the impression BA started out trying to
> comply while some other airlines effectively ignored it. I think you
> need to read the appropriate documentation
> http://ec.europa.eu/transport/air_portal/passenger_rights/information_en.htm
> then, if you believe it applies, write to BA saying why you believe it
> apaplies and what compensation you believe you are entitled to. Before
> you send it read it, edit it, get it to less than one page and be polite!.
>
> Don't take their first offer.
> >> Stay informed about: Ticket Refund under EU Legislation |
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External
Since: Dec 29, 2007
Posts: 3
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(Msg. 4) Posted: Sat Dec 29, 2007 3:47 pm
Post subject: Re: Ticket Refund under EU Legislation [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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I've just taken a look on the BA site at
http://www.britishairways.com/travel/eucomp/public/en_gb
and remembered that I filled in their online claim form. It seems that it
has just gone into a pile and been ignored until I reminded them a few weeks
back..
Note.. I posted originally as "newsgroups" which was the default setting but
have now changed it to dc..
dc
"dc" <dcoster RemoveThis @fsmail.net> wrote in message
news:4776aa40$0$8430$db0fefd9@news.zen.co.uk...
> It's not easy wading through all that guff, is it...
>
>
>
>
>
>
> "Graham Harrison" <edward.obvious.harrison1 RemoveThis @btinternet.obvious.com> wrote
> in message news:_PudnYzw8tAyF-vanZ2dnUVZ8taknZ2d@bt.com...
>>
>> "newsgroups" <dcoster RemoveThis @fsmail.net> wrote in message
>> news:47766e3c$0$8426$db0fefd9@news.zen.co.uk...
>>> If anybody finds this post among the mad MI5 posters rants could anybody
>>> give me a bit of advice on the EU legislation regarding compensation for
>>> cancelled flights.
>>>
>>> Basically I was booked on a BA flight from London City Airport to Madrid
>>> back in July. The flight was eventually cancelled and we were offered a
>>> flight leaving about 6 or 7 hours later via Zurich or the same one the
>>> next day. We took the second option.
>>>
>>> I was told I was entitled to compensation from BA for this cancellation
>>> within 90 days. However, 6 months later I have not had much luck. BA say
>>> they are looking into it and eventually sent £50 flight vouchers the
>>> other day which was pretty good but say their EU Compliance department
>>> is dealing with the issue and they seem impossible to contact.
>>>
>>> Has anybody else had experience of this legislation? I must say, BA
>>> never mentioned it when the flight was first cancelled and have ignored
>>> all but my last letter concerning this..
>>>
>>> It seems pretty straightforward. If I'm barking up the wrong tree I wish
>>> they would just say so. If they are bound by the EU legislation surely
>>> they should just comply...
>>>
>>> DC
>>>
>>
>> The legislation is flawed. I get the impression BA started out trying
>> to comply while some other airlines effectively ignored it. I think you
>> need to read the appropriate documentation
>> http://ec.europa.eu/transport/air_portal/passenger_rights/information_en.htm
>> then, if you believe it applies, write to BA saying why you believe it
>> apaplies and what compensation you believe you are entitled to. Before
>> you send it read it, edit it, get it to less than one page and be
>> polite!.
>>
>> Don't take their first offer.
>>
>
> >> Stay informed about: Ticket Refund under EU Legislation |
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External
Since: Mar 25, 2004
Posts: 134
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(Msg. 5) Posted: Sun Dec 30, 2007 6:41 pm
Post subject: Re: Ticket Refund under EU Legislation [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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External
Since: Dec 29, 2007
Posts: 3
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(Msg. 6) Posted: Tue Jan 01, 2008 10:31 am
Post subject: Re: Ticket Refund under EU Legislation [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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External
Since: Jan 02, 2008
Posts: 3
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(Msg. 7) Posted: Wed Jan 02, 2008 12:26 am
Post subject: Re: Ticket Refund under EU Legislation [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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"Traveller" <mcgurk RemoveThis @mindless.nospam.com> wrote in message
news:13ng8hur87acl0e@corp.supernews.com...
> "dc" <dcoster RemoveThis @fsmail.net> wrote in message
> news:4776ac83$0$13933$fa0fcedb@news.zen.co.uk...
>> I've just taken a look on the BA site at
>>
>> http://www.britishairways.com/travel/eucomp/public/en_gb
>>
>> and remembered that I filled in their online claim form. It seems that it
>> has just gone into a pile and been ignored until I reminded them a few
>> weeks back..
>>
>
> Six months is far too long. BA may be following a policy which I believe
> many airlines use - ignoring complaints and compensation requests in the
> hope users will give up.
>
> Complain in writing to BA, send your letter Special (not Recorded)
> Delivery to:
>
>
Er..why "Special Delivery"? The letter will not contain anything of value.
There is no reason to send it SD. "Recorded" is just fine for proof of
delivery.
MC >> Stay informed about: Ticket Refund under EU Legislation |
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Since: Mar 05, 2007
Posts: 42
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(Msg. 8) Posted: Sat Jan 05, 2008 3:10 am
Post subject: Re: Ticket Refund under EU Legislation [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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"MC" <qwert.TakeThisOut@qwert.qwert> wrote in message
news:1199245035.45651.0@iris.uk.clara.net...
>
> Er..why "Special Delivery"? The letter will not contain anything of
> value. There is no reason to send it SD. "Recorded" is just fine for proof
> of delivery.
Yes, if you RM actually track it and ensure they get a signature on
delivery. Royal Mail's service standards on Recorded have been declining of
late - I have sent several items which have been delivered, but which have
not been tracked through the system, thus making it difficult for me to
*prove* they've been delivered.
This generally doesn't happen with Special - more care is (usually) taken.
Hence my advice. >> Stay informed about: Ticket Refund under EU Legislation |
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External
Since: Jan 04, 2007
Posts: 391
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(Msg. 9) Posted: Sat Jan 05, 2008 1:54 pm
Post subject: Re: Ticket Refund under EU Legislation [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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"Traveller" <traveller.TakeThisOut@nospam.mindless.com> wrote in message
news:13ntt9esnm8gv22@corp.supernews.com...
> "MC" <qwert.TakeThisOut@qwert.qwert> wrote in message
> news:1199245035.45651.0@iris.uk.clara.net...
>
>>
>> Er..why "Special Delivery"? The letter will not contain anything of
>> value. There is no reason to send it SD. "Recorded" is just fine for
>> proof of delivery.
>
> Yes, if you RM actually track it and ensure they get a signature on
> delivery. Royal Mail's service standards on Recorded have been declining
> of late - I have sent several items which have been delivered, but which
> have not been tracked through the system, thus making it difficult for me
> to *prove* they've been delivered.
>
> This generally doesn't happen with Special - more care is (usually) taken.
> Hence my advice.
But it's only a letter. If RM can't provide you with the tracking
information, insist on a refund of the fee and send it again.
tim >> Stay informed about: Ticket Refund under EU Legislation |
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Since: Sep 18, 2003
Posts: 1710
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(Msg. 10) Posted: Sat Jan 05, 2008 2:15 pm
Post subject: Re: Ticket Refund under EU Legislation [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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In message <5u9gfsF1gg09oU1.RemoveThis@mid.individual.net>, at 13:54:19 on Sat, 5
Jan 2008, tim..... <tims_new_home.RemoveThis@yahoo.co.uk> remarked:
>>> Er..why "Special Delivery"? The letter will not contain anything of
>>> value. There is no reason to send it SD. "Recorded" is just fine for
>>> proof of delivery.
>>
>> Yes, if you RM actually track it and ensure they get a signature on
>> delivery. Royal Mail's service standards on Recorded have been declining
>> of late - I have sent several items which have been delivered, but which
>> have not been tracked through the system, thus making it difficult for me
>> to *prove* they've been delivered.
>>
>> This generally doesn't happen with Special - more care is (usually) taken.
>> Hence my advice.
>
>But it's only a letter. If RM can't provide you with the tracking
>information, insist on a refund of the fee and send it again.
How soon will they refund the fee? What if there's some other clock
ticking, such that you'd have to send the replacement letter long before
RM would agree the first letter was lost?
--
Roland Perry >> Stay informed about: Ticket Refund under EU Legislation |
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Since: Jan 04, 2007
Posts: 391
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(Msg. 11) Posted: Sat Jan 05, 2008 4:06 pm
Post subject: Re: Ticket Refund under EU Legislation [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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"Roland Perry" <roland.RemoveThis@perry.co.uk> wrote in message
news:F5dAJDZzD5fHFAdp@perry.co.uk...
> In message <5u9gfsF1gg09oU1.RemoveThis@mid.individual.net>, at 13:54:19 on Sat, 5 Jan
> 2008, tim..... <tims_new_home.RemoveThis@yahoo.co.uk> remarked:
>>>> Er..why "Special Delivery"? The letter will not contain anything of
>>>> value. There is no reason to send it SD. "Recorded" is just fine for
>>>> proof of delivery.
>>>
>>> Yes, if you RM actually track it and ensure they get a signature on
>>> delivery. Royal Mail's service standards on Recorded have been
>>> declining
>>> of late - I have sent several items which have been delivered, but which
>>> have not been tracked through the system, thus making it difficult for
>>> me
>>> to *prove* they've been delivered.
>>>
>>> This generally doesn't happen with Special - more care is (usually)
>>> taken.
>>> Hence my advice.
>>
>>But it's only a letter. If RM can't provide you with the tracking
>>information, insist on a refund of the fee and send it again.
>
> How soon will they refund the fee? What if there's some other clock
> ticking, such that you'd have to send the replacement letter long before
> RM would agree the first letter was lost?
Oh come on Roland.
Have you even complained to RM? They can tell instantly that they have
'lost' the tracking information. The fee is (relatively) trivial, they
aren't going to make you wait weeks whilst they try and find it
tim
> --
> Roland Perry >> Stay informed about: Ticket Refund under EU Legislation |
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Since: Sep 18, 2003
Posts: 1710
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(Msg. 12) Posted: Sat Jan 05, 2008 4:13 pm
Post subject: Re: Ticket Refund under EU Legislation [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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In message <5u9o8cF1gj29bU1 RemoveThis @mid.individual.net>, at 16:06:52 on Sat, 5
Jan 2008, tim..... <tims_new_home RemoveThis @yahoo.co.uk> remarked:
>Have you even complained to RM?
A couple of years ago they lost the letter they sent back to me saying
I'd paid a couple of quid too little for a tax disk renewal (on account
of the Chancellor putting the price up in between them printing the
renewal advice and me sending them the tax). That letter included my MOT
and Insurance certificates.
>They can tell instantly that they have 'lost' the tracking information.
>The fee is (relatively) trivial, they aren't going to make you wait
>weeks whilst they try and find it
As I needed the tax (one of those 'other' clocks ticking) I had to get
replacement certificates (which cost me money). Months later I had still
failed to get any satisfaction from RM, and gave up (much as I suspect
they hope most people do).
--
Roland Perry >> Stay informed about: Ticket Refund under EU Legislation |
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External
Since: Jan 02, 2008
Posts: 3
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(Msg. 13) Posted: Sat Jan 05, 2008 7:27 pm
Post subject: Re: Ticket Refund under EU Legislation [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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"Roland Perry" <roland.TakeThisOut@perry.co.uk> wrote in message
news:2VmMyJldy6fHFAI3@perry.co.uk...
> In message <5u9o8cF1gj29bU1.TakeThisOut@mid.individual.net>, at 16:06:52 on Sat, 5 Jan
> 2008, tim..... <tims_new_home.TakeThisOut@yahoo.co.uk> remarked:
>
>>Have you even complained to RM?
>
> A couple of years ago they lost the letter they sent back to me saying I'd
> paid a couple of quid too little for a tax disk renewal (on account of the
> Chancellor putting the price up in between them printing the renewal
> advice and me sending them the tax). That letter included my MOT and
> Insurance certificates.
>
>>They can tell instantly that they have 'lost' the tracking information.
>>The fee is (relatively) trivial, they aren't going to make you wait weeks
>>whilst they try and find it
>
> As I needed the tax (one of those 'other' clocks ticking) I had to get
> replacement certificates (which cost me money). Months later I had still
> failed to get any satisfaction from RM, and gave up (much as I suspect
> they hope most people do).
>
In these circumstances you would indeed send it Special Delivery (as the
contents were valuable) and possibly pay extra for "consequential loss" so
you would then be insured against costs incurred should the letter be lost.
Anyway, this is beside the point. The OPs letter would not contain "time
important" or "valuable" contents anyway so a RD letter would greatly
suffice over a SD letter. To send a SD letter in this case would be an utter
waste of money.
MC >> Stay informed about: Ticket Refund under EU Legislation |
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External
Since: Jan 04, 2007
Posts: 391
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(Msg. 14) Posted: Sun Jan 06, 2008 7:33 am
Post subject: Re: Ticket Refund under EU Legislation [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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"Roland Perry" <roland.TakeThisOut@perry.co.uk> wrote in message
news:2VmMyJldy6fHFAI3@perry.co.uk...
> In message <5u9o8cF1gj29bU1.TakeThisOut@mid.individual.net>, at 16:06:52 on Sat, 5 Jan
> 2008, tim..... <tims_new_home.TakeThisOut@yahoo.co.uk> remarked:
>
>>Have you even complained to RM?
>
> A couple of years ago they lost the letter they sent back to me saying I'd
> paid a couple of quid too little for a tax disk renewal (on account of the
> Chancellor putting the price up in between them printing the renewal
> advice and me sending them the tax). That letter included my MOT and
> Insurance certificates.
>
>>They can tell instantly that they have 'lost' the tracking information.
>>The fee is (relatively) trivial, they aren't going to make you wait weeks
>>whilst they try and find it
>
> As I needed the tax (one of those 'other' clocks ticking) I had to get
> replacement certificates (which cost me money). Months later I had still
> failed to get any satisfaction from RM, and gave up (much as I suspect
> they hope most people do).
I accept that you got a bad deal, but when they lose a letter it is pretty
obvious that you have to wait for them to find it (or not).
Losing the tracking information for a recorded item just doesn't come into
that category.
tim >> Stay informed about: Ticket Refund under EU Legislation |
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External
Since: Sep 18, 2003
Posts: 1710
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(Msg. 15) Posted: Sun Jan 06, 2008 7:33 am
Post subject: Re: Ticket Refund under EU Legislation [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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In message <5ubj7kF1h2n2gU1.DeleteThis@mid.individual.net>, at 08:53:26 on Sun, 6
Jan 2008, tim..... <tims_new_home.DeleteThis@yahoo.co.uk> remarked:
>I accept that you got a bad deal, but when they lose a letter it is pretty
>obvious that you have to wait for them to find it (or not).
>
>Losing the tracking information for a recorded item just doesn't come into
>that category.
How do RM know that they've delivered the letter, but lost the tracking
information - rather than that they've lost the letter? Why don't you
have to wait a similarly long time for them to find the letter (or not)?
--
Roland Perry >> Stay informed about: Ticket Refund under EU Legislation |
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